FAQs

All furniture pieces are carefully wrapped in PE foam, then packed in a double-corrugated box to protect them during handling and transport. Our delivery trucks are equipped to ensure safe delivery. For fragile or specialty items, we provide additional protection using open wooden crates. Custom packaging requests can also be accommodated for an additional fee.

50% downpayment prior to start of production, 50% full payment before delivery/shipping. Strictly NO PAYMENT, NO DELIVERY/SHIPPING.

We accept cash, checks or bank transfers. For check payments, we may require to wait for bank clearance prior to considering the client's account as paid.

The full payment is required before delivery or shipping.

We do not offer installment payment options at the moment.

We may accommodate modification or cancellation requests made within 1–2 working days after your down payment is received, provided production has not yet started. Once production begins, especially for custom-made or made-to-order pieces, changes or cancellations are no longer possible, and the down payment may be forfeited.

Yes, selected display pieces from our Makati Showroom are available for purchase. However, not all of our furniture is on display, as many of our pieces are custom-made and produced on a made-to-order basis.

Production lead time is 60 working days for pieces in our existing collection. For custom pieces and bulk orders, our estimated production lead time is 90-120 working days. Production for custom orders will start upon receipt of 50% downpayment and client's approval of the working drawings.

Made-to-order furniture requires a longer lead time because each piece is crafted specifically for the client. For custom furniture, we first prepare detailed working drawings based on the approved design. These are then submitted to the client for review and approval before production begins. This ensures that every piece is made accurately and according to the client's specifications.

Some orders may be expedited upon request, depending on our production capacity. Please contact our team via email, and we'll be happy to assess whether we can accommodate your requested timeline.

Yes, requests for a specific delivery date and time may be accommodated, subject to our delivery schedule and availability. Please contact our team in advance so we can coordinate and confirm your preferred schedule.

Shipping and Delivery fees are shouldered by the client and are calculated based on the final delivery destination. Within Cebu, deliveries are handled by our in-house delivery team. For orders outside Cebu, we coordinate with a trusted third-party forwarding company. If you have a preferred forwarding company, we're happy to work with them to arrange your shipment.

No. We do not provide installation services. However, our team can assist on-site by providing guidance and support during installation upon request.

Yes. You are welcome to inspect your items before delivery. Please coordinate with our team in advance to schedule a convenient inspection time.

Yes. Self-pickup is available. Please contact our team in advance to arrange a pickup schedule and confirm when your order is ready for collection.

Yes. We offer international shipping.

Returns are not accepted for change of mind, buyer's error, or custom-made items. Please review your order carefully before confirming to ensure all details are correct.

Warranty covers defects in materials and workmanship under normal use for a period of one (1) year from the date of delivery by the original purchaser.

Yes. We offer repair and refurbishment services for our pieces. Please contact our team with details of your item, and we'll be happy to assess your request and provide the appropriate recommendations and quotations.